Requisition ID: 26060
Location:
Newcastle, GB
Contract Type: Fixed Term
Working Pattern: Full Time
Posted Date: 22 Aug 2023
We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.
Salary: Salary in the region of £38,000 per annum.
Closing Date: This opportunity will close when we identify a suitable candidate. We will contact you within 5 working days of your application to advise you of the shortlisting outcome.
This is an internal secondment opportunity for existing colleagues.
The Role
We have reimagined the way we deliver our University IT Services, building a world-class IT department responsive to the needs of our global community. We’re growing significantly and we’ve created new opportunities and made changes to how we work. Our people have been at the centre of this change, with a particular focus on development and opportunities to learn new skills.
This is an opportunity to join our Cyber Programme for the next 12 months as an EUC Support Lead for Cyber Remediation. The role is responsible for remediation of all devices highlighted by the Cyber Programme that are either not patching or are unmanaged. The successful applicant will report to the EUC & AV Manager as part of the management team in this area, working closely with EUC Support and EUC Technology to deliver technical solutions and document emerging processes.
This is a great opportunity to be part of an extensive programme of work to ensure the University remains secure from Cyber threats. Primarily the role will focus on Windows remediation for the first few months, with potential progression to remediate multiple Operation Systems across a large and diverse estate.
The role is a 12-month fixed term secondment which, moving forward, will have multiple Cyber Remediation Analysts reporting to it.
The University is an exciting and dynamic place to work, dedicated to world-leading education and research. Benefits include excellent pension; flexible working options; a minimum of 37 days holiday (including public holidays); discounted travel for the Metro and local bus services; and discounts for national retailers. You can find out more on our benefits web page.
We are committed to building and maintaining a fair and inclusive working environment and we would be happy to discuss arrangements for flexible and/or blended working.
Informal enquiries may be made to Ken McGuinness, EUC & AV Manager, at ken.mcguinness@ncl.ac.uk.
Key Accountabilities
- Responsible for installation and replacement of equipment that fall within the scope of Cyber Remediation.
- Provide advice on installation of IT equipment in the wider University, particularly to Academic Units who have no IT support provision, and to recommend solutions for access control requirements.
- Responsible for specialist software deployments, OS Deployments, Project Planning for Capital Projects and smaller changes across the campus.
- Management of essential Systems Management Consoles such as MECM (SCCM), Active Directory, and bespoke applications to maintain, adapt and analyse core service deployments.
- Document and develop standard operating procedures for common scenarios across remediated devices. As well as documenting requirement to pass onto BAU Support.
- Act as a point of escalation for issues whether they be related to support, change, or project delivery.
- Report progress of work to the Cyber Programme in a professional manner.
- Act as a coach and mentor to other members of the team, share knowledge, and help to build capability of the team overall.
- Take responsibility for management of tasks and activities allocated by their manager and act as a deputy to the team manager if required.
- Deliver project or change related activity as part of wider NUIT or NU project teams.
- Engage with stakeholders across NUIT, and wider as needed, to provide advice, consultancy, support, and guidance in relation to this area.
- Understand and implement the Technology Roadmap and help to keep it up to date by being a subject matter expert.
- Ensure policies, standards, procedures, and guidelines are followed by the team, and input to those policies etc., as required.
- Any other reasonable duties that fall within the scope of the post, as allocated by the line manager.
The Person
Knowledge, Skills and Experience
- Experience of delivering high quality IT support services across the breadth of the University technology areas
- Experience in delivering both in-person and remote support for University devices including relevant support technologies
- Experience of supporting a diverse technology environment including: –
- Windows
- Mac
- Experience of stock planning, purchasing, distribution and collection for all relevant devices
- Interest in identifying and implementing new and innovative technologies to support customer needs, enhance quality, and improve value
- A working knowledge of Cybersecurity processes and practices is essential
- Must be willing and able to obtain any certifications required for this role including security clearances, health, and safety regulations, working in hazardous environments etc. Must be willing and able to work in all University settings including medical laboratories, human tissue laboratories, hazardous areas, etc
Attributes and Behaviour
Influencing
- Solicits advice, support, championship, sponsorship, and commitment from key stakeholders for the success of their team and work
- Communicates ideas or positions in a persuasive manner that builds support, agreement, or commitment
Team Working
- Encourages and facilitates collaboration, cooperation, and results
- Inspires, motivates, and guides more junior team members
Embracing Change
- Supports organisational change agents to improve maturity and practices, in support of University goals and strategy
- Mobilises others within and outside of their team to support and enable change efforts
Finding Solutions
- Analyses situations quickly and effectively to determine the best way to deliver the required result
- Keeps their technical knowledge up to date and has a wider understanding of the technology landscape inside and outside their area
Delivering Services
- Sets and accomplishes challenging goals
- Defines standards in terms of doing what is appropriate and doing it well
- Leads by example in delivering high quality outcomes which they take responsibility for