Position Overview
Residence Services within Ancillary Services is currently seeking a Full-time Regular Operations Coordinator, Housing Services.
Reporting to the Manager, Housing Services, the Operations Coordinator works closely with the Housing Services Coordinator to coordinate all aspects of housing for non-students including summer conference and short-term group accommodations in residence buildings. The Operations Coordinator will provide leadership and direction for up to 10-15 student staff and volunteers during move-in and summer conference housing.
Position Description
Summary of Key Responsibilities (job functions include but are not limited to):
- Assist in the implementation and coordination of all aspects of the residence admissions and assignments processes for approximately 2,800 beds in single student housing and 250 townhomes in family housing.
- Provide in-scope supervision for approximately 10-15 part time employees, while being responsible for their recruitment, training and scheduling.
- Liaise with central IT regarding reznet Wi-Fi support in residence and troubleshooting SAM electronic key access management system.
- Prioritize administrative tasks based on peaks and valleys in Residence Services.
- Work on various department and campus committees representing Residence Services such as UCalgary Strong Festival planning committee, and VP Finance Engagement Sub Committee etc.
- Work collaboratively with peers in Housing Services, Campus Service Centre, Business Office, and Residence Education Team. Examples include presenting at Fall Community Advisor training, available to answer questions for the Campus Service Centre regarding self-isolation housing, reznet support, SAM electronic access system support, assist with eviction process, and working on assessment initiatives in residence.
Qualifications / Requirements:
- An undergraduate degree is required; University degree with a focus on business administration would be an asset
- Three years of progressive professional experience working in the field of residence life, student affairs, including supervisory and/or mentoring experience
- Experience working within the confines of institutional policies, procedures and requirement in addition to legislative requirements such as the Freedom of Information and Protection of Privacy Act (FOIP Act) is required
- Strong sense of professionalism and ability to effectively and professionally communicate with individuals at all levels of the University (Students, Staff, Management, Senior Administration) including the ability to handle sensitive and confidential materials appropriately
- Experience working with housing/hospitality management database (StarRez, HMS) is required
- Previous experience in the customer service industry and a sound knowledge of the university campus, specifically Residence Services, available facilities and surrounding area is strongly preferred
- Professionalism, patience, flexibility, telephone and service etiquette skills are essential
- Possess problem solving skills that will ensure customer satisfaction balanced with departmental success
- Working knowledge of Microsoft Word, Internet applications and Excel is a necessity
- Need to demonstrate the ability to lead and direct others
- Knowledge of the university environment, procedures and policies
- Experience living or working in a residence environment
- Strong and effective communication, both written and oral is required
- Ability to demonstrate excellence in documentation management (including electronic documents)
- Ability to work independently and under pressure to meet strict and multiple timelines
- Ability to effectively prioritize and successfully perform duties autonomously
Application Deadline: July 25, 2022
We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.
Additional Information
This position is part of the AUPE bargaining unit, and falls under the Specialist/Advisor Job Family, Phase 2.
To find out more about management and staff opportunities at the University of Calgary and all we have to offer, view our Management and Staff Careers website.
COVIDSafe Campus Strategy
The University has implemented a new Vaccination Directive that requires all faculty and staff to be fully vaccinated against COVID-19 by January 1, 2022. You will be required to upload proof of vaccination prior to commencing your duties. Please review the COVIDSafe Campus website for further information and access to additional resources.
About the University of Calgary
The University of Calgary is Canada’s leading next-generation university – a living, growing and youthful institution that embraces change and opportunity with a can-do attitude. Located in the nation’s most enterprising city, the university is making tremendous progress on its Eyes High journey to be recognized as one of Canada’s top five research universities, grounded in innovative learning and teaching and fully integrated with the community it both serves and leads. The University of Calgary inspires and supports discovery, creativity and innovation across all disciplines. For more information, visit ucalgary.ca.
The University of Calgary has launched an institution-wide Indigenous Strategy in line with the foundational goals of Eyes High, committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.
The University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their professional success while they are here. We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.