Enquiries and Admissions

We are looking for a Student Recruitment Support Officer to join the Student Recruitment Support Hub and support in providing a first-class central enquiry and applicant support service throughout the recruitment and admissions cycle.  

The role holder will perform a range of duties, including: 

• Managing colleagues in enquiry handling: the role holder will support the team to offer friendly, prompt and comprehensive responses to requests for information in various formats from prospective students, parents and teachers. 
• Admissions support: the role holder will deliver timely and accurate services to support the university’s admissions processes.   
• Recruitment events: the role holder will co-ordinate and support recruitment events that are university wide, as well as those located within the School or Department. 

The Student Recruitment Support Hub is a large team which supports the recruitment of students to the university at undergraduate and postgraduate level. The Hub has responsibility for a range of different areas of work, including enquiry handling, admissions support processes and delivery of recruitment events. Within the Hub, work is divided across the University’s five faculties and the role holder will work predominantly within their faculty sub-team.  

The successful candidate will have excellent customer service skills and proven experience in a customer focused environment. They should have excellent written and verbal communication skills, and be able to demonstrate a high level of computing skill. The ability to prioritise their own workload and work in a team is essential. Leadership skills are also beneficial. 

This is a full-time (36.25 hours), fixed term role to 31^st July 2024. Arrangements for job share may be considered. Requests for secondment from internal candidates may be considered on the basis that prior agreement has been sought from both your current line manager and the manager of your substantive post, if you are already undertaking a secondment role.

Please note: Currently, in this role you will be required to work on campus for a minimum of 2 days per week and you will work from home for the remainder of the time. To facilitate training, the role will be office based for the first 3 months. The days you work on campus will be determined by your line manager in line with operational requirements. This arrangement can change over the course of your employment dependent upon operational need.

The role requires occasional evening and weekend work, including a requirement to work a minimum of 4 Saturdays per year to support the delivery of recruitment events. Paid overtime or time off in lieu will be offered for any additional hours worked during evenings and weekends. Please also note that during the summer there are also some restrictions on when annual leave can be taken to coincide with A level results day, and further weekend working may also be required. 

Informal enquiries may be addressed to Jo Wesley, email joanna.wesley@nottingham.ac.uk. Please note that applications sent directly to this email address will not be accepted.