Requisition ID: 26050
Location:
Newcastle, GB
Contract Type: Open Ended
Working Pattern: Full Time
Posted Date: 24 Aug 2023
Salary: £33,966 to £36,024 with progression to £44,263 per annum
Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.
Closing Date: 14 September 2023
The Role
You will provide leadership, management and co-ordination for a broad portfolio of work in support University’s strategic objectives for international student recruitment. The International Recruitment Operations Manager will lead on the operational delivery of aspects of the University’s strategies for student recruitment in order to maximise the recruitment and conversion of high quality and diverse international students to the University.
We are seeking to appoint a results-orientated and student-focused individual to join our International Recruitment Operations team. You will lead on a number of initiatives and cross team projects in delivering an excellent experience and seamless journey for our prospective international students. You will manage a small team to deliver a number of recruitment focused operations including enquiry management, the production of international recruitment data and management information, and delivery of international recruitment logistics.
You will be solutions-focused with an analytical approach. You will have: strong data skills; be data informed in optimising systems and developing and delivering frameworks; and will have strong business processes development and improvement skills. You will be a good communicator developing strong, collaborative relationships to deliver an excellent experience for our students and their representatives.
If you would like to discuss this vacancy, please contact Eleanor Shotton – Eleanor.Shotton@newcastle.ac.uk
Key Accountabilities
- Contribute to the development and implementation of international strategies for Newcastle University
- Responsible for student recruitment operations, framework development and stakeholder and relationship management in support of student recruitment
- Develop, deliver and monitor annual and multi-annual operational plans and KPIs
- Delivery of cross functional initiatives and projects in support of the international student journey including:
- System enablement of recruitment processes
- Cross functional system implementation, improvement and change projects
- Support the embedding of overseas operations to Newcastle recruitment operations functions
- Develop policies and procedures for new frameworks
- Develop and manage excellent and innovative operations to support student and stakeholder engagement
- Produce and analyse data to monitor performance of recruitment, agents, team activities and provide insights to add value and compliment work of Planning
- Responsible for the development and delivery of a range of functions related to international recruitment operations:
- Enquiry management
- Agent Commission
- Production of international recruitment data and management information
- International recruitment logistics
- Responsible for the line management and development of the International Recruitment Operations team
- Develop and maintain positive and effective relationships with
(1) international education partners, agents sponsors and other international partners, with the aim of achieving strategic objectives, and
(2) staff in professional service units involved in the delivery of the international student journey to provide effective service and co-ordination and deliver an excellent experience - Develop expertise in the acquisition and delivery of intelligence, information and data that is effective and applied to strategic priorities and objectives
- Any other duties as directed
The Person (Essential)
Knowledge, Skills and Experience
- The ability to think strategically and experience of both planning and leading delivery against a range of priorities and targets.
- Excellent organisational and administrative skills, including experience of reporting, and the ability to support the development of highly effective operational procedures and policy.
- Excellent interpersonal and communication skills, including demonstrated ability to: contribute fully as part of a team; relate to and influence people from diverse cultural backgrounds; produce high quality writing and presentations.
- Initiative and the ability to prioritise, handle a complex workload and be self-reliant.
- A track record of achieving results backed by a creative approach to problem solving.
- The ability to balance academic and business objectives.
- Demonstrated relationship management experience with a focus on customer service.
- A good standard of numeracy, attention to detail, and the ability to work with and leverage digital systems and data.
- Excellent data production and analysis skills
- A high level of initiative and adaptability, including flexibility regarding working hours and a willingness to travel internationally when required.
- A high level of discretion, tact and diplomacy.
Attributes and Behaviour
- Actively promotes and develops processes to ensure that excellent service and continuous improvement are integral to the way we work.
- Proactively anticipates and plans for likely problem areas or obstacles by assessing and managing risks.
- Is an innovator with new ideas and concepts and an understanding of delivering and embedding the required change.
- Understands and makes sense of complex or conflicting data and different perspectives of stakeholders and University areas/faculties/etc.
Qualifications
- A university degree and demonstrable relevant work experience in higher education, or an equivalent combination of relevant experience and/or education/training in other sectors.
Newcastle University is a global University where everyone is treated with dignity and respect. As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.
We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society. We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.
At Newcastle University we hold a silver Athena Swan award in recognition of our good employment practices for the advancement of gender equality. We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC.
In addition, we are a member of the Euraxess initiative supporting researchers in Europe.
Requisition ID: 26050